To ensure a smooth and professional service experience, please review the terms and conditions below. These guidelines outline booking requirements, service expectations and responsibilities for both parties.

1. Bookings and Availability

All bookings are subject to availability and confirmation.

Services are carried out at your chosen location, provided there is safe access and enough space to work around the vehicle.

2. Pricing and Payment

Prices vary depending on vehicle size, condition and location.

Quotes are confirmed prior to any work beginning.

Additional charges may apply for excessive dirt, pet hair, or heavily soiled interiors.

Payment is due upon completion unless otherwise agreed.

Accepted payment methods: cash, card or bank transfer.

3. Travel and Location

Travel within NG17, NG18 and NG19 is included in all standard pricing.

A small additional mileage fee may apply for work far outside these areas, agreed at the time of booking.

The client must provide clear access to the vehicle and a safe working environment.

4. Water and Power Access

Access to electricity is preferred but not always required.

If unavailable, please advise in advance so suitable arrangements can be made.

5. Cancellations and Rescheduling

At least 24 hours’ notice is appreciated for cancellations or rescheduling.

6. Vehicle Condition

DPB Valeting & Detailing is not responsible for pre-existing damage, defects, or wear on the vehicle.

Every effort is made to protect paintwork, trims and surfaces during cleaning and detailing.

7. Liability

No responsibility can be accepted for items left inside vehicles during service.

Customers are advised to remove valuables before the appointment.

DPB Valeting & Detailing holds appropriate liability coverage for all work undertaken.

8. Media and Marketing

Photographs may be taken before and after work for documentation and marketing purposes, this will be done with privacy in mind, all vehicle registrations will be covered or obscured.

If you prefer your vehicle not to be photographed, please inform before the appointment begins.

9. Customer Satisfaction

Customer satisfaction is central to the service. If any aspect of the work does not meet expectations, please raise it immediately so that it can be addressed promptly.